gone
Well-Known Member
It can a hard balancing act for dealers, I partly fall into all 3 of your earlier categories, I like to have made made up my what brand and model I want, I like to be dealer loyal, but will always shop around.You know when you are paying for diesel in the shop and there is the big selection of chocolate bars, crisps and other stuff you didn’t really intend on buying but every now and again you will say feck it and chuck something that is to hand on the counter.
You didn’t go to buy a piece of confectionery but it was there. Well it is a similar reason a salesperson will drop in or give you a call. You had no intention of buying a new machine but a conversation might mean you do. It also helps with dealers estimate stock orders etc so the factory knows how much it needs to make of each machine.
My wife sells advertising. If she sat and waited for the phone to ring or an email to come in then she would sell a hell of a lot less. By being proactive and getting in touch with people she can do more business.
And that is the nub of it. Yes the dealer needs you as a customer, but they are not working for you, they are working to make money.
My last 2 deals show it can be hard for dealers to read what is going on, but they do need to return calls and chase up calls even if they think there is nothing coming of it, but sometimes farmers can be hard to deal with including myself.
In June '19 I said to the dealer that my 6490 was coming up for replacement in the short while and a neighbour was interested in buying it off me, so could he price a 7719S for me, heard nothing for a couple months so asked him again, still nothing. About this time last year my neighbour's tractor started to give serious bother, between March & April I rang 7 times, changed to 7720S to facilitate the dealer, but didn't get a price, I almost bought a NH T7.230 AC and ended up buying a 2nd hand 7720S.
Autumn '19 I needed to replace my KV plough & Packomat, I kept jumping between an ES85, an EG90 and an EG100, the dealer gave me a price very quickly on all the options above, but I kept changing my mind between the ploughs. I was talking to friend in the purchasing group and he was also trying to buy a plough, so we started to try buy 2 ploughs, this caused even more messing on our side, the dealer was very good even when we kept changing our minds over the 15/6 months. We missed out on a pair of very good value ploughs that were in stock because we couldn't make up our mind.
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