Broadband

nashmach

Well-Known Member
I'm not surprised... I had to deal with them recently to try and get fibre installed to the house. There is a pole 70 metres away from the house which the kn technician said would be no problem to connect to. They received the report and said they would enable it in the system. That is probably 3 or 4 months ago and nothing moved yet.

At least I hope you won't be like my next door neighbour who ended up with a pole in their garden and tracks in it and then were informed that they could not get fibre at all!

I found the performance of Eir's CEO very cocky and arrogant on PrimeTime last night and at the Oireachtas committee today. Blaming everyone but themselves for the issues came to mind.
 

Arthur

Well-Known Member
At least I hope you won't be like my next door neighbour who ended up with a pole in their garden and tracks in it and then were informed that they could not get fibre at all!

I found the performance of Eir's CEO very cocky and arrogant on PrimeTime last night and at the Oireachtas committee today. Blaming everyone but themselves for the issues came to mind.
True, they were shite long before Covid,
 

candor

Moderator/IT Guy
At least I hope you won't be like my next door neighbour who ended up with a pole in their garden and tracks in it and then were informed that they could not get fibre at all!

I found the performance of Eir's CEO very cocky and arrogant on PrimeTime last night and at the Oireachtas committee today. Blaming everyone but themselves for the issues came to mind.
Ouch, thankfully we don't have that problem.

The sooner they take responsibility the sooner the problems get fixed. As Arthur says, the problems were there long before covid.
 

Bencroy

Well-Known Member
Not sure if this is in the right thread but has any got any grief with vodaphone customer care from landline and broadband.christ there worse than eir.

I know things are not the same as a yr ago but ya could be waiting 20 mins plus to be answered, then somebody that doesn't understand transfers you to a another colleague / dept And then may be transferred again .ya could be on a hour and between transfers waiting for another " colleague " the line goes dead.
Patience is fast becoming thin
 

Ó hÉidin

Well-Known Member
Not sure if this is in the right thread but has any got any grief with vodaphone customer care from landline and broadband.christ there worse than eir.

I know things are not the same as a yr ago but ya could be waiting 20 mins plus to be answered, then somebody that doesn't understand transfers you to a another colleague / dept And then may be transferred again .ya could be on a hour and between transfers waiting for another " colleague " the line goes dead.
Patience is fast becoming thin

my only advice is when taking out contracts, pay the little more for the ‘Business’ contract as when you do, you get better customer care, 3 for example, instead of dealing with an Indian call centre, i get someone based in Ireland, same with Vodafone, get transferred straight through to a ‘Business Support Associate’ and i honestly have no complaints over either provider.
 

Agri Power

Well-Known Member
my only advice is when taking out contracts, pay the little more for the ‘Business’ contract as when you do, you get better customer care, 3 for example, instead of dealing with an Indian call centre, i get someone based in Ireland, same with Vodafone, get transferred straight through to a ‘Business Support Associate’ and i honestly have no complaints over either provider.
I have my doubts about that statement,
I often have the Indian chap on!
Screenshot_20210122-161921_Messages.jpg
 

Agri Power

Well-Known Member
That seems very Odd, i get put through to the business unit down in Cork whenever i’ve had to call them. Can’t fault them.
I think their poor enough really with customer service, most times it would be easier to sort the error codes on a cvx than it would be to get on to them.
 

c4l

Well-Known Member
was watching some videos about it. seems a bit expensive with initial costs and the per month costs will burn a hole in your pocket but as long as the customer service is top notch and the connection improves, it will be a game changer
 

TAFKAT

Well-Known Member
We built the house 10-11 years ago and I never bothered with a landline. Haven’t for one day missed it. We just use mobiles.

I pay Nova Networks about 45-50 euros a month and find the service excellent. It’s not what I’d call cheap but we have no line rent and I don’t bother with Sky.
The broadband comes in via a receiver on the roof.



View attachment 84381

Why do people bother with Eir or is there no other option in some places?

I haven’t had anything to do with them with almost 20 years.
View attachment 87541
 
Last edited:
Top